Job Openings

Helpdesk Analyst

ITAC Solutions is currently seeking an experienced Helpdesk Analyst for a position in Huntsville, AL. The immediate request is for analysts to provide technical telephone support for our client's end customers.

What you’ll be doing (duties of this position):

  • Provide technical support to clients in the following areas:
    • Win NT, Win 2000, XP
    • MS Word, MS Excel, Outlook
    • Account Resets & Creations
    • Network connectivity
    • Printing
  • Support all day-to-day Help Desk related activities for the client, or dispatch calls as needed to other analysts, or vendors
  •  Interface directly with the client in resolving support issues, or route the call to the next appropriate level of support
  • Stay informed of all changes to the operating systems or software programs that affect clients.
  • Provide technical support for 30 to 40 calls per day
  • Maintain records of correspondence received and responded to.

What you’ll need to be considered (requirements):

  • Previous technical experience in an enterprise level environment is desired
  • Great people skills.
  • Skilled at listening to clients, capturing issues, and guiding them through issue resolution
  • Must be courteous, well spoken, and not easily shaken.
  • Must be open to working non-standard shifts (7X24X365 service operation)
  • Pass a criminal background check
  • Must be a US Citizen.

What could set you apart from the rest (preferred skills / experience / knowledge):

  • Previous call center experience is a great plus
  • Knowledge of a healthcare and/or E911 environments and related applications is a plus

About ITAC: We're in the business of connecting professionals with employment/career opportunities in fields such as accounting and finance, technology, engineering, office administration, marketing, sales and just about any other position from the front desk to the corner office. Whether your need is for temporary or contract employment or for full-time employment, our goal is to help you make the right connection. Think this posting is a perfect match for your experience, skills, and qualifications? Apply above! If this job isn't for you but sounds like a great opportunity for someone you know, use the red arrow to the left of this posting and share with a friend.