Job Openings

Voice Support Analyst

ITAC is seeking a Voice Support Analyst to join a client's team.

What you’ll be doing (duties of this position):

  • We are currently seeking analysts to provide technical support for clients’ telephone systems. 
     

What you’ll need to be considered (requirements):

  • This position requires great people skills. 
  • The individual must be skilled at listening to clients, capturing issues, and guiding them through issue resolution. 
  • The individual must be courteous, well spoken, and not easily shaken. 
  • Previous call center, telephony, and networking experience is a great plus for the position(s).
  • Candidate will work closely with Vendors, Technicians, Engineering, and Management.  
  • Telephony systems (e.g. mobile, audioconference, corporate telephony, unified communications, Cisco and/or Avaya telephone and switch support.)
  • Excellent customer service and telephone skills.  Required proficiency in both spoken and written English required.
  • Experience with Service Now implementation or design.
  • Communication and collaboration systems including MS outlook email, video conferencing and VoIP  telephony systems; mobile telephony; Web and audio conferencing
  • Capability to work both independently and in a team environment 
  • Maintain a high level of customer  satisfaction
  • Capable of producing systems documentation and process manuals in support of operations if required. 

Certifications that add value; Any Cisco, CompTIA Network +, Avaya, Service Now, Microsoft, Aruba Wireless, and CompTIA Security +.

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