Application Support Manager

Posted On: 2/13/2017 Jobs at ITAC Solutions Talent Network

Department: IT Industry: Manufacturing Location: Montgomery, AL
Job Type: Direct-Hire
In this job, here are some of the duties to be performed:

Our client, a large manufacturing company, has an opening for an Application Support Manager who excels at leading an IT support team that provides the best service to vendors and clients alike.  The ideal candidate will have excellent communication skills and will have support experience with Internet of Things (IOT) related programs.

The selected candidate will be responsible for ensuring quality customer service and technical support for all Internet of Things (IOT) manufactured products. This includes acting as an interdepartmental liaison for program management, assessment and reporting of performance, along with service planning and strategy.

Education: Bachelor's Degree (Preferred)
To be considered for this job, candidates may be required to have the following skills and experience:
  • 5+ years of leadership in infrastructure application support for Internet of Things (IoT) products, such as, mobile applications, wireless networks, TV programs, or related infrastructure
  • Ability to interact with all levels of management and cross-functional teams, along with direct consultation experience with clients and end-users
  • 2+ years vendor management in a service oriented environment
  • Excellent interpersonal, written, and verbal skills, along with the ability to present technical material to even non-technical persons
  • Understanding of a call center environment and best practices is preferred
  • Knowledge of project management principles
  • Knowledge of plumbing and/or appliance industry is a plus
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