Tier 1 Systems Administrator - 2 Positions!

Posted On: 4/17/2017 Jobs at ITAC Solutions Talent Network

Department: IT Industry: Computer and Office Industry Location: Knoxville, TN
Job Type: Direct-Hire Pay Rate: Up to $45,000.00 per hour, DOE
In this job, here are some of the duties to be performed:

Our client is looking for multiple Tier 1 Systems Administrators to provide phone and remote technical support to their customers. The Tier 1 Systems Admin role will involve basic desktop and systems administration support.

Previous inbound-call phone support experience is highly desired. More importantly, we are looking for an individual who is eager to learn, highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and is able to prioritize and execute tasks without micro-management.

Essential Duties and Responsibilities:

  • Creating and managing Service Requests and Incidents through a ticketing system
  • Answering Inbound Service Calls and to ensure minimal Abandoned calls
  • Administration of the Ticketing System:
  • - Verifying tickets are dispatched according to policy
  • - Verifying ownership of tickets
  • - Verifying tickets are filled out accurately
  • Basic Troubleshooting and Administration of Windows based applications, Operating Systems (Desktop and Server) and Server Roles (AD DS, DHCP, DNS, DFS, Print Server, File Server)
  • Virus Remediation
  • Computer imaging / build outs
  • MFP/Scanner/Fax troubleshooting
  • WiFi/Network Connectivity troubleshooting
  • Any other task or duty as assigned or required
To be considered for this job, candidates may be required to have the following skills and experience:

Desired Qualifications/Experience:

  • Inbound call experience
  • Customer Support experience
  • A+ Certified, or willing to achieve
  • Net + Certified, or willing to achieve
  • Associates or Bachelors in Computer Science or related field

Some experience in the following is helpful:

  • Windows XP, Windows 7, Windows 8
  • Microsoft Server 2003, 2008, 2012
  • Microsoft Active Directory
  • Microsoft Exchange 2010
  • Microsoft Office Suite
  • Citrix
  • EMR/HER/Practice Management Suites
  • Networking/Switching hardware
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Owner User: BHMIT