Job Openings

Technical Support Analyst

We are currently seeking a Network Analyst for a contract to hire role in Huntsville, AL.

What you’ll be doing (duties of this position):

  • Listening to clients, capturing issues, and guiding them through issue resolution.
  • Work closely with Vendors, Technicians, Engineering, and Management

What you’ll need to be considered (requirements):

  • Excellent customer service and telephone skills. Required proficiency in both spoken and written English required.
  • Network knowledge of client LAN, wireless, and remote access networks.
  • Network (e.g., patching, VPN Client, TCPIP Fundamentals, DHCP, DNS, WINS; remote access)
  • Experience with Cisco Switches, SolarWinds
  • Multi-platform client computing across Windows & Apple clients operating systems.
  • End user accounts administration via Active directory;
  • Proficient in Win 7, Win 10, MS Word, MS Excel, Outlook, Account Resets & creations, network connectivity, and Printing.
  • Directory Services (e.g. Active Directory)
  • IT security including Antivirus and Malware protection.
  • Asset management
  • Desktop services (e.g PC hardware, operating system, and standard applications)
  • Train end users regarding IT client services
  • Capability to work both independently and in a team environment
  • Maintain a high level of customer satisfaction
  • Capable of producing systems documentation and process manuals in support of operations if required.
  • CCENT Certification
  • Must be open to working non-standard 2nd, 3rd and/or weekend shifts and working after hours on-call shifts ( 24X7X365 service operation) 
  • Pass a criminal background check

What could set you apart from the rest (preferred skills / experience / knowledge):

  • Certifications:
    • Any Cisco
    • CompTIA Network +
    • Avaya
    • Service Now
    • Microsoft
    • Aruba Wireless
    • CompTIA Security +.

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