We are currently seeking a Network Analyst for a contract to hire role in Huntsville, AL.
What you’ll be doing (duties of this position):
- Listening to clients, capturing issues, and guiding them through issue resolution.
- Work closely with Vendors, Technicians, Engineering, and Management
What you’ll need to be considered (requirements):
- Excellent customer service and telephone skills. Required proficiency in both spoken and written English required.
- Network knowledge of client LAN, wireless, and remote access networks.
- Network (e.g., patching, VPN Client, TCPIP Fundamentals, DHCP, DNS, WINS; remote access)
- Experience with Cisco Switches, SolarWinds
- Multi-platform client computing across Windows & Apple clients operating systems.
- End user accounts administration via Active directory;
- Proficient in Win 7, Win 10, MS Word, MS Excel, Outlook, Account Resets & creations, network connectivity, and Printing.
- Directory Services (e.g. Active Directory)
- IT security including Antivirus and Malware protection.
- Asset management
- Desktop services (e.g PC hardware, operating system, and standard applications)
- Train end users regarding IT client services
- Capability to work both independently and in a team environment
- Maintain a high level of customer satisfaction
- Capable of producing systems documentation and process manuals in support of operations if required.
- CCENT Certification
- Must be open to working non-standard 2nd, 3rd and/or weekend shifts and working after hours on-call shifts ( 24X7X365 service operation)
- Pass a criminal background check
What could set you apart from the rest (preferred skills / experience / knowledge):
- Any Cisco
- CompTIA Network +
- Service Now
- Aruba Wireless
- CompTIA Security +.
About ITAC: We're in the business of connecting professionals with employment/career opportunities in fields such as accounting and finance, technology, engineering, office administration, marketing, sales and just about any other position from the front desk to the corner office. Whether your need is for temporary or contract employment or for full-time employment, our goal is to help you make the right connection. Think this posting is a perfect match for your experience, skills, and qualifications? Apply above! If this job isn't for you but sounds like a great opportunity for someone you know, use the red arrow to the left of this posting and share with a friend.