Job Openings

IT Change Management Analyst

ITAC Solutions is assisting a well-established Birmingham company in their search for a Change Management Analyst. This person will play an integral part in the design, support and administration of change management systems company-wide.

What you’ll be doing (duties of this position):

  • Daily administration of the BSM suite of tools, policies, and procedure adherence and enforcement.
  • Manage weekly Change Advisory Board (CAB) meetings and perform production code migrations as required.
  • Communicate with end users and other IT professionals, communication with vendors, adherence to standard guidelines and policies, and ad hoc troubleshooting.  
  • Software testing as needed.

What you’ll need to be considered (requirements):

  • 2 to 4 years of Change Management experience.
  • Familiar with:
    • ITSM Processes such as Incident, Change, Event and Problem Management.
    • Capacity Planning and Management.
    • Information Technology Infrastructure Library (ITIL) methods and tools around service support and service delivery.
    • Execution of standard troubleshooting procedures.
    • General IT structure and business demeanor.
    • Providing support services to other areas of ITG.
    • Standard support procedures and techniques.
    • Troubleshooting.
    • Server maintenance.
    • Experience with Change Management tool - specifically the STAT migration tool - is preferred.
  • Familiar with regulatory compliance:
    • HIPAA
    • Medicare
    • CMS
    • Sarbanes-Oxley
  • Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.
  • Ability to speak, read, write and comprehend English.
  • Associates Degree or Bachelor’s degree recommended.

What could set you apart from the rest (preferred skills / experience / knowledge):

  • ITIL V3 Foundations Certification
  • Experience with Stat for PeopleSoft

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