ITAC Solutions is assisting in the search for multiple Member Services Representatives to join a fantastic team in Birmingham, AL!
What you’ll be doing (duties of this position):
- Answering high volume of inbound phone calls
- Resolving any customer questions or issues quickly and accurately and corresponding with doctors and brokers
- Handle complaints from start to finish with professionalism
- Provide information regarding company programs and services
- Assist customers with how-to’s
- Perform computer file maintenance necessary for opening and closing of accounts, as well as changes in member account information
What you’ll need to be considered (requirements):
- Pharmaceutical knowledge required
- Strong communication skills and excellent phone etiquette
- Good decision-making ability and problem-solving skills
- Strong organizational skills and attention to detail
- Call center experience preferred
About ITAC: We're in the business of connecting professionals with employment/career opportunities in fields such as accounting and finance, technology, engineering, office administration, marketing, sales and just about any other position from the front desk to the corner office. Whether your need is for temporary or contract employment or for full-time employment, our goal is to help you make the right connection. Think this posting is a perfect match for your experience, skills, and qualifications? Apply above! If this job isn't for you but sounds like a great opportunity for someone you know, use the red arrow to the left of this posting and share with a friend.