What you’ll be doing (duties of this position):
Software support includes the installation, configuration, and troubleshooting of end user issues. Candidate will be expected to install and configure new software/hardware from documentation as well as being able to create and maintain support documentation for systems environments.
The Technical Specialist has an overall knowledge and understanding of application support and architecture that serves as a strong base for technical expertise in a specific product or program
What you’ll need to be considered (requirements):
- Experience with technical activity for design, integration, test, and delivery of technical products
- Ability to present in front of customers and discuss in depth the above technologies in detail
- Vast knowledge of computer hardware and software to include support and maintenance of critical systems.
- Knowledge of operating systems Microsoft (e.g., Windows Server, Powershell, Active Directory, GPOs, etc.)
- VMware: vSphere ESXi, vCenter (VCSA – Linux)
- Windows certifications (i.e. MTA, MCSA, MCSE)
- VMWare certifications. (i.e. VCA, VCP, VCAP)
- CompTIA (A+, Network+, Security+)
- Cisco Certifications (CCNA, CCNP)
- Scripting skills in VBScript or PowerShell
- Experience with enterprise monitoring tools-Solarwinds/SCOM/Whats Up Gold
- Capable of interpreting performance data and make recommendations for systems improvement
- Minimum of an Bachelor’s Degree in Computer Science, Information Technology, or Information Security and extensive experience (10+ years) in infrastructure operations and/or related IT operational functions (in some cases experience will be considered in lieu of a degree)
- Must be able to pass a background check and a drug screen
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