ITAC

Application Support Engineer

Valdosta, Georgia

Job ID: 29834
Posted: 2021-10-18
Employment Type: Direct Hire

ITAC Solutions is assisting a great client in Valdosta, GA in their search for an Application Support Engineer.

 

What you’ll be doing (duties of this position):

  • Analyze and provide solutions for complex tasks and projects, providing design documentation
  • Perform software application and project proposal analysis and suggest improvements
  • Support various internal departments with technical assistance
  • Provide technical troubleshooting assistance to clients to improve application performance
  • Establish the root cause of application errors that arise
  • Manage document processes and services in the ticketing system
  • Respond to general questions and trouble tickets promptly

 

What you’ll need to be considered (requirements):

  • Bachelor’s degree in Computer Science or 5 years of relevant experience
  • Previous experience working in customer support and with infrastructure hardware
  • Highly analytical with strong attention to detail
  • Excellent communication skills
  • Outstanding technical knowledge and ability
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