Application Support Technician
Brooklyn, New York
We are currently seeking an Application Support Technician for a large, global client in Brooklyn, NY.
What you’ll be doing (duties of this position):
This position is to assist in providing 24/7 application support to the 911 operators.
What you’ll need to be considered (requirements):
Candidates will be expected to perform the following roles in support of the environment:
- Supplying the initial technical support to 911 communications center staff.
- Coordinate with other support personnel when resolving user issues.
- Must be willing to work a shift pattern of five shifts totaling 40 hours per week with occasional shift changes and overtime opportunities. The slot is comprised of Monday to Friday evening shifts.
- Suitable applicant will be given the necessary training in the 911 software.
Prior experience of supporting end users face-to-face.
Strong communications skills, written and verbal.
Must be able to pass and maintain favorable background check.
Public Safety solution related software.
Call center end user IT support.