Customer Advocate

Hoover, Alabama

Job ID: 28740
Posted: 2021-10-13
Employment Type: Contract-to-Hire
USDSalary: $USD55000

ITAC Solutions is seeking a Customer Advocate for a reputable company in the Birmingham area. This person will be a self-starter with a great attitude.


What you’ll be doing (duties of this position):

  • Assist customers in ordering products, and process these orders internally
  • Provide customers with technical assistance and troubleshooting support
  • Demonstrate expert product knowledge and information
  • Develop strong relationships with internal departments to ensure orders are correctly shipped and accurately recorded
  • Provide new account set-up for customers
  • Maintain customer files and accounting records
  • Communicate professionally with clinicians, doctors, laboratories, etc.  
  • Professionally build and maintain relationships with current and prospective customers 
  • Ensure customers receive timely and quality service


What you’ll need to be considered (requirements):

  • 2 years of Customer Relations experience  
  • Detail and task-oriented
  • Proficiency in Microsoft Office
  • Excellent phone etiquette
  • Desire to obtain a strong understanding of various medical devices and products 
  • High School Diploma required


What could set you apart from the rest (preferred skills / experience / knowledge):

  • Bachelor’s Degree
  • Previous medical experience  
ITAC Solutions