Desktop Support Specialist

We are assisting a local client in their search for an experienced Desktop Support Specialist.

This person will be responsible for serving as the liaison between users and the technology department to resolve issues, and lead teams on technical projects. They will provide recommendations for future application use. In addition, this position assists job sites with connectivity requirements. It requires frequent travel to job sites around the country to set up and ensure connectivity and will also provide technical assistance to all field personnel. Soft skills are equally as important as the right candidate MUST be a good communicator, be a self-starter, and have initiative and a passion for learning.

Interested? Apply today!

This is an onsite position located in Birmingham, AL. 

*C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship. Sponsorship is not provided, and this person will not need to require sponsorship in the future*

What you’ll be doing (duties of this position):

• Assist users in person, via phone, and email on company supported hardware and applications
• Work with users on application projects
• Troubleshoot/Determine the source of computer problems (hardware, software, user access, etc.), document resolutions for future reference
• Perform hardware and software installations
• Serve as liaison between users and the technology department to resolve issues
• Coordinate with other technology groups as needed
• Communicate and assist users with their connectivity requirements throughout the entire lifecycle of the job
• Order Internet connections from service providers
• Configure router, switches, and access points for office connectivity
• Troubleshoot connectivity issues for outer offices
• Provide recommendations on company application purchases

What you’ll need to be considered (requirements):

• Bachelor’s degree in MIS or equivalent required
• 3+ years’ experience with hands-on desktop, network support role with proven skills within Microsoft Windows environments
• Ability to lead a team on varied technical projects; comfortable being the tech of last resort for difficult problems
• Experience in the industrial or construction industry preferred
• Advanced knowledge of Windows and Microsoft Office is required
• Experience with iPads and iPhones
• Ability to use time productively, maximize efficiency, and meet challenging work goals
• Ability to work in a strong collaborative atmosphere
• Professionalism with end-user communication & ticket resolution
• A+, Net+, and CCNA Certifications preferred

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