ITAC

Field Support Engineer (Birmingham)

Birmingham, Alabama

Job ID: 29607
Posted: 2021-10-13
Employment Type: Direct Hire

ITAC Solutions is assisting a Birmingham client in their search for a Field Support Technician!

In this role, you will be responsible for providing IT support to end-users, installing equipment, maintaining the hardware and software, and responding to phone/email requests for technical errors.

Sound like a fit? Apply today!

What you’ll be doing (duties of this position):

  • Providing remote and in-person technical support to end-users
  • Monitoring online requests for technical issues
  • Responding to phone and email inquiries about IT errors and getting them resolved in timely manner
  • Installing and maintaining IT equipment
  • Assisting with troubleshooting of network equipment
  • Designing and developing project scopes for system configurations and equipment upgrades.
  • Creating and removing user accounts as needed
  • Documenting IT issues within ticketing system
  • Provide support on holidays and afterhours as needed

What you’ll need to be considered (requirements):

  • Bachelor’s degree in Computer Science related field or 5+ years’ experience providing IT support
  • Familiarity with hardware, software and network troubleshooting
  • Hands-on experience working with PCs
  • Working knowledge of Microsoft products (O365, Exchange, Windows OS)
  • Excellent written and verbal communication skills
  • MSP experience preferred
  • Ability to lift / move 50+ lbs.
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