Helpdesk Analyst

ITAC Solutions is currently seeking an experienced Helpdesk Analyst for a position in Huntsville, AL. The immediate request is for analysts to provide technical telephone support for our client's end customers.

What you’ll be doing (duties of this position):

• Provide technical support to clients in the following areas:
  • Win NT, Win 2000, XP
  • MS Word, MS Excel, Outlook
  • Account Resets & Creations
  • Network connectivity
  • Printing
• Support all day-to-day Help Desk related activities for the client, or dispatch calls as needed to other analysts, or vendors
•  Interface directly with the client in resolving support issues, or route the call to the next appropriate level of support
• Stay informed of all changes to the operating systems or software programs that affect clients.
• Provide technical support for 30 to 40 calls per day
• Maintain records of correspondence received and responded to.

What you’ll need to be considered (requirements):

• Previous technical experience in an enterprise level environment is desired
• Great people skills.
• Skilled at listening to clients, capturing issues, and guiding them through issue resolution
• Must be courteous, well spoken, and not easily shaken.
• Must be open to working non-standard shifts (7X24X365 service operation)
• Pass a criminal background check
• Must be a US Citizen.

What could set you apart from the rest (preferred skills / experience / knowledge):

• Previous call center experience is a great plus
• Knowledge of a healthcare and/or E911 environments and related applications is a plus