ITAC

Helpdesk Analyst

Huntsville, AL

Job ID: 21589
Posted: 2022-06-22
Employment Type: Contract

ITAC Solutions is currently seeking an experienced Helpdesk Analyst for a position in Huntsville, AL. The immediate request is for analysts to provide technical telephone support for our client's end customers.

 

What you’ll be doing (duties of this position):

  • Provide technical support to clients in the following areas:
    • Win NT, Win 2000, XP
    • MS Word, MS Excel, Outlook
    • Account Resets & Creations
    • Network connectivity
    • Printing
  • Support all day-to-day Help Desk related activities for the client, or dispatch calls as needed to other analysts, or vendors
  •  Interface directly with the client in resolving support issues, or route the call to the next appropriate level of support
  • Stay informed of all changes to the operating systems or software programs that affect clients.
  • Provide technical support for 30 to 40 calls per day
  • Maintain records of correspondence received and responded to.

 

What you’ll need to be considered (requirements):

  • Previous technical experience in an enterprise level environment is desired
  • Great people skills.
  • Skilled at listening to clients, capturing issues, and guiding them through issue resolution
  • Must be courteous, well spoken, and not easily shaken.
  • Must be open to working non-standard shifts (7X24X365 service operation)
  • Pass a criminal background check
  • Must be a US Citizen.

 

What could set you apart from the rest (preferred skills / experience / knowledge):

  • Previous call center experience is a great plus
  • Knowledge of a healthcare and/or E911 environments and related applications is a plus
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