Helpdesk – Tech Support

Birmingham, AL - Onsite

Job ID: 33619
Posted: 2023-03-27
Employment Type: Contract
USDPay Rate: $USD24 Hour

ITAC is assisting a Birmingham organization in their search for a Help Desk Support Technician. This person will provide technical support and assist all associates on a variety of software, hardware, and login issues. This position requires good communication, analytical, and problem-solving skills to provide first-tier technical support.

This is onsite in Birmingham, AL and is slated to go 6-9 months.

Here’s what you need to know!

Birmingham, AL / Full-Time – Contract / On-Site
Rate: $20-24/hr

*C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship*

What you’ll be doing (duties of this position):

  • Respond to and provide support on Help Desk Tickets
  • Support end-users regarding hardware and software troubleshooting
  • Handle customer calls in a professional manner
  • Enter all calls into Help Desk ticketing system, and update tickets according to organizational guidelines.
  • Escalate issues to ensure all problems are resolved in a timely manner
  • Provide the highest level of customer service by utilizing patience in working with non-technical users.
  • Convey outstanding Customer Service oriented attitude
  • Adhere to all Service Desk policies, standards, and procedures.

What you’ll need to be considered (requirements):

  • Knowledge of Windows 7 Operating Systems
  • Experience in working with the MS Office 2010, Adobe products, and Active Directory accounts
  • Experience with hardware break/fix and troubleshooting
  • Basic understanding of network connectivity (LAN/WAN, printers, etc)
  • Strong oral and written communication skills


ITAC Solutions