ITAC

IT Entry-Level Support

Marietta, Georgia

Job ID: 29233
Posted: 2021-09-18
Employment Type: Direct Hire

ITAC is assisting a reputable client in the Marietta area in their search for an entry-level IT Support Specialist. This person will provide technical support and manage the IT department with a variety of IT related questions and issues including software, network, hardware, and login issues. This position requires good communication, analytical, and problem-solving skills.

What you’ll be doing (duties of this position):

  • Provide timely response to call queue requests and report status of technology issues through various tools such as email and/or IT Support portal.
  • Support users regarding hardware, software, and basic login related issues
  • Upgrade and maintain licensing
  • Procurement and maintenance of products, supplies, and inventory lists.
  • Provide equipment demonstrations of devices and services
  • Ability to work in a team environment and take ownership over area of responsibility.
  • Provide the highest level of customer service by utilizing patience in working with non-technical users
  • Screening: Must be able to pass thorough background check and drug screen.

 

What you’ll need to be considered (requirements):

  • Bachelor’s degree and two years of technology-related experience in an academic setting; or a combination of education and experience.
  • Working knowledge of Microsoft Excel, Word, Projects, and PowerPoint
  • Knowledge of PC hardware and systems
  • Experience Scanning items
  • Excellent work ethic
  • Proven customer service skills
  • Communication and interpersonal skills

 

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