IT Field Technician Manager
ITAC Solutions is assisting a great company in its search for an IT Field Technician Manager. The ideal candidate will have experience leading teams, knowledge of IT systems, and customer service skills.
What you’ll be doing (duties of this position):
- Lead and mentor team of on-site field technicians, providing installation, maintenance, and troubleshooting of client systems, networks, and infrastructure.
- Interface directly with clients to determine scope of project needs and ensure highest level of customer service.
- Establish and maintain effective working relationships with executive management, peers, employees, clients, other agencies, and the public.
What you’ll need to be considered (requirements):
- Proven ability to lead/manage a team
- Working knowledge of IT systems, hardware, and software (Microsoft Windows products, peripheral devices, networking infrastructure, data security systems).
- Previous customer service experience
- Bachelor’s degree in Computer Science or related field considered a plus