Lead Engineer – Hardware and Software – Desktop Support

Ready to step into a leadership role where your tech skills truly shine? Our client is seeking a hands-on Desktop Support Lead to anchor their end-user technology experience. This is a critical, in-person position based in Birmingham that combines high-level troubleshooting, team mentorship, and enterprise IT support. You’ll be the steady hand behind fast resolutions and proactive system improvements that keep operations running smoothly.

Benefits & Extras

• Leadership role within a collaborative and forward-thinking IT team
• Face-to-face engagement across departments—no siloed work here
• Chance to shape internal support standards and optimize workflows
• Access to enterprise-level systems and complex problem-solving
• Collaborative work with infrastructure and security teams
• Encouragement for growth through training and certifications

Compensation: $65K

What You’ll Be Doing

• Guide and mentor desktop support staff, ensuring top-tier service delivery
• Tackle high-priority tech issues with deep technical insight
• Manage the full lifecycle of device setups—from imaging to deployment
• Deliver hands-on support for users across office environments
• Resolve support tickets and remote issues quickly and efficiently
• Analyze recurring problems and implement proactive solutions
• Create internal guides and conduct user training for improved tech usage

What You’ll Need to be Considered

• 5+ years of Desktop support hands on experience.
• Confidence managing escalations and setting team standards
• Expertise with Microsoft 365, Windows environments, and endpoint security
• Familiarity with core networking elements like TCP/IP, DNS, and VPN
• Healthcare IT experience or regulated industry background is a plus
• Security-focused certifications (like Security+ or CISSP) are a strong bonus

#INDIT