Manager of Business Analysts

ITAC Solutions is assisting a company in Birmingham, AL as they search for a Manager of Business Analysts to work as part of the Enterprise Solution Delivery team. This person is responsible for managing a team of business analysts daily performance, as well as ensuring all project and/or department goals are met. They will also be collaborating with product owners, contributing to on-going process improvements, and influencing others internally and externally, including senior executives, vendors, or regulators.
If you have a passion for solving problems and helping people, this job is for you!
The candidate will be required to work onsite in Birmingham, AL
*C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship. Sponsorship is not provided, and this person will not need to require sponsorship in the future*
 
What you’ll be doing (duties of this position):

• Recognizes, acquires, and retains the highest quality technical staff at appropriate levels to support customer objectives.
• Understand how to implement the company’s initiatives at a team and individual level.
• Work closely with each individual team member to develop goals that foster personal, technical, and growth development.
• Develop, implement and/or refine team metrics to continuously improve and move forward the team.
• Monitor performance, conduct performance reviews and develop/maintain development plans for each employee.
• Collaborates with Planning to mature Agile in an ITIL based service organization to increase the frequency, predictability, and quality of services delivered to our customers.
• Escalate critical issues, translate them into actionable remediation plans, and oversee through to resolution.
• Successfully navigate and mitigate conflict through frequent and transparent communication.
• Ability to understand and communicate complex technical processes quickly.
• Develops or supports the annual budgeting process. Monitors expenses and provides budget management and cost control for assigned area of responsibility. 
• Leads and champions consistent IT processes including change management, Software Development Life Cycle, problem management, requirements management, Quality Assurance, test management and process management.  
• Creates and nurtures a work environment in which innovations and improvements in work processes and systems are encouraged and coordinated. 

What you’ll need to be considered (requirements):

• Bachelor’s degree or equivalent experience required. PMP, CSPO, and CSM certifications preferred
• Minimum of 3+ years of management experience
• Minimum 10+ years demonstrated experience in the IT industry or support roles for IT solutions in customer facing environments in diagnosing complex support and service issues
• Demonstrated abilities in driving culture change, process management, effective tool usage, evangelizing product technologies and related application capabilities
• Experienced in complex business process, applications, infrastructure, and their use in IT solutions
• Sound understanding of software development life cycle and successful management of multiple full lifecycle projects is required
• Demonstrate broad knowledge of multiple business areas, and industry to identify and communicate how IT solutions can support the achievement of short-and long-term business goals
• Skilled at facilitating resolutions across functions and departments

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