ITAC

Member Experience Advocate – Video – Part time

Hoover, Alabama

Job ID: 28761
Posted: 2021-06-23
Employment Type: Contract-to-Hire
USDPay Rate: $USD14.5 Hour

ITAC Solutions is seeking a Virtual Member Experience Advocate for a great company in the Birmingham area. This person must be service oriented and possess excellent technical knowledge.

 

What you’ll be doing (duties of this position):

  • Maintain professional communication with customers at all times
  • Engage in excellent service with members via video through an interactive teller machine
  • Enhance member relationships through member education
  • Answer customer inquiries and provide timely solutions for customers
  • Accurately process financial transactions
  • Develop sales leads and utilize processes to cross-sell financial products and services
  • Utilize CRM system to maintain client relationships
  • Perform additional duties as assigned

 

What you’ll need to be considered (requirements):

  • Comfortable working Part Time hours, including some Saturdays
  • High School Diploma or GED
  • At least 6 months of financial institution experience
  • Excellent verbal and written communication skills
  • Ability to organize transactions and accurately manager large sums of money

 

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