ITAC

Member Services Representative

Birmingham, Alabama

Job ID: 24315
Posted: 2021-10-11
Employment Type: Contract
USDPay Rate: $USD17 Hour

ITAC Solutions is assisting in the search for multiple REMOTE Member Services Representatives to join a fantastic team in Birmingham, AL!

What you’ll be doing (duties of this position):

  • Answering high volume of inbound phone calls
  • Resolving any customer questions or issues quickly and accurately 
  • Handle complaints from start to finish with professionalism
  • Provide information regarding company programs and services
  • Assist customers with how-to’s
  • Perform computer file maintenance necessary for opening and closing of accounts, as well as changes in member account information

What you’ll need to be considered (requirements):

  • Strong communication skills and excellent phone etiquette
  • Good decision-making ability and problem-solving skills
  • Strong organizational skills and attention to detail

What could set you apart from the rest (preferred skills/experience/knowledge):

  • Call center experience preferred 
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