Microsoft Dynamics Administrator

Huntsville, AL - Onsite

Job ID: 34011
Posted: 2023-11-17
Employment Type: Direct Hire
USDSalary: $USD120000

ITAC Solutions is searching for a Microsoft Dynamics Administrator for a leading software development company in the Huntsville, AL area. You should be an experienced professional ready to support high-profile projects in a customer success-driven environment.
Your role will involve Microsoft Dynamics administration and development, ensuring security, troubleshooting, and providing end-user support. You will contribute to the core business by delivering scalable solutions and applications that drive customer success.

*C2C is not an option. Sponsorship is not provided, and this person will not need to require sponsorship in the future*

Salary $100k-120k (DOE)
Worksite Location: flexible

What you’ll be doing (duties of this position):

  • Provide daily operational support for the Microsoft Dynamics platform, ensuring cross-functional readiness.
  • Manage security settings, user roles, profiles, groups, and queues within Microsoft Dynamics as required.
  • Safeguard the integrity of our cloud environments, including proprietary systems and external integrations.
  • Stay up-to-date with new Dynamics releases and applications, participate in implementation plans, and adhere to best practices in Dynamics administration.
  • Lead Dynamics enhancement projects to meet business needs, working closely with external contractors, vendors, and consultants to deliver new functionality.
  • Monitor and optimize performance and scalability, identifying and improving sub-optimal features.
  • Create reports within Dynamics to meet operational requirements, maintain a standard set of queries/reports, and provide actionable intelligence to our business groups.
  • Train and support end users in utilizing the Dynamics application and serve as an escalation point for internal Dynamics issues.

What you’ll need to be considered (requirements):

  • Bachelor's Degree in computer science, engineering, or related field, or equivalent work experience.
  • Certified Dynamics 365 CRM Fundamentals and/or Dynamics 365 Customer Service Functional Consultant Associate preferred.
  • 5+ years of customer service experience in a global organization.
  • Minimum 3 years of Dynamics Administration experience.
  • Experience in regression testing and Dynamics configuration.
  • Familiarity with Azure, Dynatrace, and Agile project management.
  • Strong problem-solving and communication skills.
  • Eligibility to work in the respective country.
  • Reliable internet service for telecommuting.


ITAC Solutions