Operations Technical Support Specialist
Job ID: 29098
Employment Type: Contract-to-Hire
We are currently seeking an Operations Technical Support Specialist for a contract to hire role in the Huntsville, area.
What you’ll be doing (duties of this position):
- Work with our client to provide service and support for networking and telephony connectivity in numerous locations.
- Utilize basic networking knowledge of IT systems, including standard wiring, client LAN/WAN environments, private/public IP address space, DHCP, DNS, TCPIP Fundamentals to provide this support
- Fundamental troubleshooting
- Support multi-platform client computing across Windows & Apple clients operating systems.
- Support end user accounts administration via Active directory.
- Desktop services (PC hardware, operating system, and standard applications)
What you’ll need to be considered (requirements):
- Excellent customer service and telephone skills
- Basic telephony and communications knowledge such as video conferencing, VoIP telephony systems, mobile telephony, and Web and audio conferencing.
- Proficient with Win 10, Office 365, network connectivity, Wireless, and Printing.
- Ability to work both independently and in a team environment
- Maintain a high level of customer satisfaction
- Any legacy telephony systems certifications/knowledge