Operations Technical Support Specialist

Madison, Alabama

Job ID: 29098
Posted: 2021-09-15
Employment Type: Contract-to-Hire

We are currently seeking an Operations Technical Support Specialist for a contract to hire role in the Huntsville, area.  

What you’ll be doing (duties of this position):

  • Work with our client to provide service and support for networking and telephony connectivity in numerous locations.
  • Utilize basic networking knowledge of IT systems, including standard wiring, client LAN/WAN environments, private/public IP address space, DHCP, DNS, TCPIP Fundamentals to provide this support
  • Fundamental troubleshooting
  • Support multi-platform client computing across Windows & Apple clients operating systems.
  • Support end user accounts administration via Active directory.
  • Desktop services (PC hardware, operating system, and standard applications)

What you’ll need to be considered (requirements):

  • Excellent customer service and telephone skills
  • Basic telephony and communications knowledge such as video conferencing, VoIP telephony systems, mobile telephony, and Web and audio conferencing.
  • Proficient with Win 10, Office 365, network connectivity, Wireless, and Printing.
  • Ability to work both independently and in a team environment
  • Maintain a high level of customer satisfaction
  • Any legacy telephony systems certifications/knowledge
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