ITAC

Service Delivery Coordinator

Birmingham, Alabama

Job ID: 30410
Posted: 2022-05-05
Employment Type: Direct Hire

ITAC Solutions is helping a Birmingham client find an IT Service Delivery Coordinator! The IT Service Delivery Coordinator will help with client satisfaction, assigning tasks to internal teams, helping schedule engineers, and supporting clients.

IT Service Delivery Coordinator Duties and Responsibilities

  • Review and process orders from customers
  • Monitor client tickets and assign them to internal teams
  • Extract reports for internal teams
  • Answer any questions the customer may have
  • Schedule and assign work to IT Engineers

IT Service Delivery Coordinator Requirements and Qualifications

  • High school diploma or GED certificate
  • IT knowledge or experience
  • Experience with a ticketing system
  • MUST be a great communicator
  • Strong customer service and leadership skills
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