Technical Support Analyst

Madison, Alabama

Job ID: 28527
Posted: 2021-08-09
Employment Type: Contract-to-Hire

We are currently seeking a Technical Analyst for a contract to hire role in Huntsville, AL.

What you’ll be doing (duties of this position):

  • Providing support to Vendors, Technicians, Engineering, and Project Managers. 
  • We are a 24X7X365 service operation.  As such, prospective analysts must be open to working non-standard 2nd, 3rd and/or weekend shifts and working after hours on call shifts.  All prospective analysts are required to pass a criminal background check.

Certifications that add value:

CompTIA Network +, Service Now, Microsoft, Aruba Wireless, and CompTIA Security +.

Required Certifications:

Any Cisco CCNA

What you’ll need to be considered (requirements):

  • Excellent customer service and telephone skills.  Required proficiency in both spoken and written English required.
  • Experience with Service Now, IT Cares, or similar call center application.
  • Knowledge of switch port configurations (dot1q, Vlans, STP, portfast, bpdugaurd).
  • Network knowledge of standard wiring, client LAN/WAN environments (NAT/PAT, private/public IP address space, DHCP, DNS, TCPIP Fundamentals).
  • Communication and collaboration systems including MS outlook email, video conferencing and VoIP telephony systems; mobile telephony; Web and audio conferencing. Multi-platform client computing across Windows & Apple clients operating systems.
  • End user accounts administration via Active directory. Proficient with Win 7, Win 10, MS Word, MS Excel, Outlook, Account Resets & creations, network connectivity, and Printing.  Desktop services (e.g PC hardware, operating system, and standard applications) Train end users regarding IT client services
  • Capability to work both independently and in a team environment Maintain a high level of customer  satisfaction
  • Capable of producing systems documentation and process manuals in support of operations if required.
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