IT Support Services Tier 1

Step into a role where your problem-solving skills keep entire businesses running smoothly. Our client, a trusted technology solutions provider, is looking for a customer-focused IT professional to be the frontline of support for local businesses that depend on reliable, secure technology every day. This is your chance to make a visible, immediate impact in the Pensacola community.

C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future.

Benefits & Extras

• Three healthcare plan options with tiers available to cover yourself through your whole family.
• Two dental plan options to address the coverage needs of you and/or your family.
• A vision plan through one of the most well-known and comprehensive vision insurance providers.
• Upon meeting eligibility requirements, the opportunity to participate in ITAC's retirement plan.
• Weekly pay via direct deposit or a pay card.

Compensation
$22–$29/hr

What You'll Be Doing

• Creating and managing client support tickets
• Assigning tickets to the appropriate resources
• Preparing technician schedules and forecasting workload
• Coordinating service calls with vendors
• Tracking loaned equipment
• Serving as first responder within SLA timelines

What You'll Need to be Considered

• Bachelor's degree in IT OR 2 years of relevant experience
• Two or more IT certifications (e.g., Microsoft 365, Azure, Security+, Network+, Fortinet NSE, etc.)
• Comfortable driving a company vehicle for client visits (MVR check required)
• Experience navigating Windows 10 environments and create/remove users.
• Experience adding/editing users in Active Directory, changing passwords, and O365 administration
• Understanding of basic networking concepts ( DHCP, DNS, Layer 2/3, etc.)

INDIT