Technical Support Analyst

We are currently seeking a Network Analyst for a contract to hire role in Huntsville, AL.

What you’ll be doing (duties of this position):

• Listening to clients, capturing issues, and guiding them through issue resolution.
• Work closely with Vendors, Technicians, Engineering, and Management

What you’ll need to be considered (requirements):

• Excellent customer service and telephone skills. Required proficiency in both spoken and written English required.
• Network knowledge of client LAN, wireless, and remote access networks.
• Network (e.g., patching, VPN Client, TCPIP Fundamentals, DHCP, DNS, WINS; remote access)
• Experience with Cisco Switches, SolarWinds
• Multi-platform client computing across Windows & Apple clients operating systems.
• End user accounts administration via Active directory;
• Proficient in Win 7, Win 10, MS Word, MS Excel, Outlook, Account Resets & creations, network connectivity, and Printing.
• Directory Services (e.g. Active Directory)
• IT security including Antivirus and Malware protection.
• Asset management
• Desktop services (e.g PC hardware, operating system, and standard applications)
• Train end users regarding IT client services
• Capability to work both independently and in a team environment
• Maintain a high level of customer satisfaction
• Capable of producing systems documentation and process manuals in support of operations if required.
• CCENT Certification
• Must be open to working non-standard 2nd, 3rd and/or weekend shifts and working after hours on-call shifts ( 24X7X365 service operation) 
• Pass a criminal background check

What could set you apart from the rest (preferred skills / experience / knowledge):

• Certifications:
  • Any Cisco
  • CompTIA Network +
  • Avaya
  • Service Now
  • Microsoft
  • Aruba Wireless
  • CompTIA Security +.