Call Center Representative

ITAC Solutions is seeking someone with a “go-getter” attitude to fill a Call Center Representative position with an innovative company in the Birmingham area.  This person must be able to adapt quickly to changing situations and resolve customer issues with ease!

What you’ll be doing (duties of this position):

• Answering inbound calls with varying volume dependent upon weather, holidays, etc.
• Work with installation team and customers to coordinate installation dates and provide alternatives with necessary
• Professionally resolve customer concerns related to installation requests or service provided
• Provide up to date information related to billing and invoice inquiries

What you’ll need to be considered (requirements):

• Strong interpersonal skills, attention to detail, and the ability to thrive in a fast-paced and dynamic work environment
• Strong problem-solving skills
• Excellent organization and prioritization skills

What could set you apart from the rest (preferred skills / experience / knowledge):

• Previous call center experience

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