Fraud Operations Analyst

Our client in Tupelo, MS, is seeking a detail-oriented Fraud Operations Analyst to protect customers and financial integrity during a critical transition period. This role plays a hands-on part in identifying, researching, and resolving debit and credit card fraud while ensuring compliance with chargeback rules and regulatory timelines. If you thrive in investigative work and enjoy solving complex financial issues, this role offers meaningful, day-to-day impact.

Benefits and Extras:

• Stable, long-term assignment through June 2026
• Predictable office hours, M-F, 8a-5p.

Compensation: $21/hr.

What you’ll be doing (duties of this position):

• Investigate debit and credit card fraud and manage billing disputes
• Review transaction data and supporting documentation for chargeback eligibility
• Ensure compliance with chargeback timelines and quality standards
• Communicate with branches, customers, merchants, and law enforcement
• Process chargeback documentation with card associations (Visa, Mastercard, PULSE)
• Monitor reports to identify fraud trends and potential risks
• Research exception items, ATM disputes, and transaction anomalies

What you’ll need to be considered (requirements):

• Familiarity with chargeback rules and card network regulations
• Experience researching financial transactions and dispute documentation
• Ability to analyze fraud patterns and escalate potential risks
• Comfort handling sensitive financial and customer data

INDCSV