IT Desktop Technician

We are assisting a local client in Birmingham Alabama as they search for an experienced onsite IT Desktop Technician.

This company is targeting IT professionals who have solid hardware and software support experience as well as a basic knowledge of IT infrastructure.

Interested? Apply today! 

*C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship.*

What you will be doing (duties of this position):

• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, recommending and implementing corrective solutions.

• Install, configure, test, maintain, monitor, document, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.

• Assess needs and implement performance upgrades to PC desktop boxes, including hardware installations and upgrades.

• Collaborate with IT team members to ensure efficient operation of the desktop computing environment.

• Administer and resolve issues with associated end-user workstation networking software products.

• Receive and respond to incoming calls, e-mails, and help desk systems regarding desktop problems.

• Assist with meeting setup, including hardware/software equipment, installation, and troubleshooting.

• Cross-train department staff members.

• Assist in maintaining an inventory of all monitors, laptops, desktops, iPads, printers, and other components and equipment.

• Document desktop equipment or component failure, repair, installation, and removal instances.

• Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.

• Write technical specifications for purchasing PCs, desktop hardware, and related products.

• Create user accounts and update user access.

• Maintain software assignments through updates, upgrades, and maintenance.

• Work on an on-call rotating schedule outside the regular schedule on a rotating basis.

• Perform other duties as assigned.

What you will need to be considered (requirements):

• Associate degree in a technical support field or equivalent combination of education and experience required.

• Two (2) years of experience in desktop support or help desk, providing technical support to users in a medium-size company.

• Proficiency in imaging, deployment, configuration, and troubleshooting of Microsoft Windows client operating systems (including Windows 10 and Windows 11).

• Basic knowledge of networking principles, including IP addresses and network cabling.

• Experience troubleshooting Intel-based PC hardware components and peripherals (SATA, USB, CPU, PCI).

• Experience troubleshooting PC-compatible productivity suites in a medium-sized business (including Office 365).

• Experience in writing and communicating technical requirements for new and ongoing projects.

• Excellent communication and interpersonal skills.

• Ability to multitask and support work in a fast-paced environment.

• Ability to track, resolve, and document root causes of user technical problems.

• Valid driver’s license required.

What could set you apart (Preferred):

• Experience in Active Directory, Azure, and SCCM (or a similar tool), and 3rd party patching preferred.

• Experience in the management of mobile devices (Intune, MobileIron) preferred.

• Bachelor’s degree preferred.

• CompTIA A+ certification preferred.

• CompTIA Network+ and Security+ preferred.

INDIT