IT Service Technician

We are assisting a local client in Birmingham Alabama as they search for an experienced onsite IT Service Technician. This will be a contract-to-hire role.

This company is targeting IT professionals who have solid hardware and software support experience as well as a basic knowledge of IT infrastructure.

Interested? Apply today! 

**C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship

What you’ll be doing (duties of this position):

• Candidate will provide customer support for a Windows XP/Windows 7/Windows 10 environment.
• The individual will handle and resolve end user issues via telephone, remote and on-site support. This person will also support all IT project operations.
• Responsibilities include break/fix, warranty repairs, desktop issues, software issues, new rollouts, and escalation of level 2 and 3 issues.
• Focused on complete customer satisfaction; able to achieve a high percentage of first call resolution while exceeding SLA’s.
• Resolve phone system management problems, provide documentation, do basic printer troubleshooting, and occasionally work on disaster recovery and various server systems.
• Candidate must have excellent customer service skills and the ability to extract information from end user to resolve computer related hardware/software issues.
• Logs, documents, and closes customer incidents/requests through call tracking software in accordance with established procedures.
• Highly skilled in multi-tasking is a must.

What you’ll need to be considered (requirements):

• Minimum of 2+ years of technical support experience supporting hardware and software for at least 50 users both remotely and on-site.
• MSP experience highly preferred
• Highly proficient in operation of Windows XP, Windows 7, Windows 10, Microsoft Office Professional, Microsoft Office 7, remote desktop software (VNC, SMS, or SCCM), iPhone and smartphone software.
• Skilled in problem solving and repair of Intel-based desktops & laptops, local and network printers, scanners, copiers, and other peripherals.
• Demonstrates professional communication skills; able to speak clearly and persuasively in positive or negative situations.
• Adapts to change in the work environment, manages competing demands and is able to deal with frequent change or unexpected events.

INDIT