IT Support Specialist

Step into a high-impact role supporting a growing financial organization where your work directly keeps teams productive and connected. This is a hands-on opportunity to solve real business problems, elevate the employee experience, and be a trusted technical resource across the enterprise.

C2C is not an option with this job opening and all applicants should be able work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future.

Benefits & Extras

• Stable, long-term opportunity with a well-established organization
• High-visibility role supporting enterprise-level operations
• Collaborative IT team with strong leadership support
• Opportunity to work in a fast-paced, service-driven environment
• Exposure to a wide range of technologies and systems

Compensation

• $55,000 – $59,000 salary

What You’ll Be Doing

• Provide remote and on-site support via phone, email, and Teams
• Troubleshoot hardware, software, and network issues
• Administer Active Directory and Microsoft 365 environments
• Support onboarding, offboarding, and equipment setup
• Document and track incidents in the service desk system
• Collaborate with IT teams to resolve escalated issues
• Maintain security standards and IT documentation

What You’ll Need to be Considered

• 2-3+ years of relevant experience
• Strong remote support experience in Microsoft environments (AD, O365)
• Demonstrated empathy and communication in high-volume support settings
• Proven ability to troubleshoot and resolve issues independently
• Experience supporting enterprise or banking environments
• Relevant certifications (ITIL, A+, MCSA/MCSE, CCNA) preferred

INDIT