Product Support Specialist

ITAC is seeking a Product Support Specialist with our client in Birmingham, AL. The ideal candidate will have a background supporting financial products or banking applications.
Interested? Apply today! 

**C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship.

What you’ll be doing (duties of this position):

• Supporting financial applications and products.
• Responding to customer inquiries and troubleshooting products at a basic level.
• The individual will handle and resolve end-user issues via telephone, remote, and on-site support.
• Tracking all issues/cases with JIRA ticketing system.
• Fix product-related issues using XML and HTML
• Providing professional-grade customer service experience to our customers.
• Self-Driven to produce solid documentation around the procedures you use to resolve issues.
• Demonstrating hustle and guiding your peers by example.
• Taking the initiative in supporting your fellow techs and capitalizing on opportunities to share your knowledge with the team.

What you’ll need to be considered (requirements):

• 3+ years' experience with independently diagnosing and troubleshooting application issues.
• Experience supporting financial applications and products.
• Proven experience completing projects on deadline while maintaining your day-to-day.
• Must possess a strong ability to multi-task and work in a deadline-driven environment.
• Must possess the skills to synthesize information, distill relevant facts and reach logical conclusions.
• Must possess excellent interpersonal, written, and verbal communication skills.
• Must have a positive attitude and the drive to seek constant improvement.
• Must have strong organizational skills.

INDIT