Product Support Specialist

Our client is seeking a Product Support Specialist to join their growing operations team. This role is ideal for someone who thrives on problem-solving, enjoys working with healthcare-related systems, and wants to make an impact by helping users navigate and resolve critical issues. You’ll be the go-to expert ensuring smooth operations, accurate data, and excellent user experiences across software platforms.

Benefits & Extras:

• Opportunity to support cutting-edge healthcare technology
• Be part of a collaborative team solving meaningful technical challenges
• Chance to directly improve user satisfaction and operational efficiency

Compensation: $23 – $25/hour DOE, long-term contract

What You’ll Be Doing:

• Provide responsive support to users, answering questions and guiding them through workflows
• Triage software issues: intake, categorize, troubleshoot, and escalate when necessary
• Validate system data and ensure accuracy in dashboards, reports, and documentation
• Collaborate with technical teams to resolve complex issues and track recurring problems
• Document solutions and contribute to knowledge-sharing resources
• Manage ticket lifecycles, ensuring SLA compliance and timely resolution.
• Communicate clearly with users, providing updates and follow-through until resolution

What You’ll Need to Be Considered:

• Customer support experience combined with software troubleshooting expertise
• Experience supporting healthcare software (EHR/EMR or patient management tools)
• Familiarity with ticketing systems (Service Desk Plus preferred)
• Strong data validation and quality assurance skills
• Ability to clearly explain technical issues to non-technical users

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