Technical Support Analyst

Are you seeking an opportunity to join a stable, collaborative IT team supporting a growing multi-location commercial operations business? Our client offers a modern workplace and a highly engaged environment where your work directly keeps end users productive across the organization. You’ll be the trusted first line of support in a company that values patience, consistency, and real human service in IT.

Benefits & Extras

• PTO accrual system with rollover allowance and holiday inclusion
• On-site fitness center
• Weekly catered Friday lunch
• Fully stocked kitchen with snacks, drinks, and espresso machine
• Modern, newly built office with collaborative workspaces

Compensation

• Up to $50,000, depending on experience

What You’ll Be Doing

• Provide Tier 1 helpdesk support via phone, remote tools, and deskside assistance
• Resolve daily inbound support tickets across multiple locations (5–25 per day)
• Troubleshoot and repair desktops, laptops, printers, and end-user hardware
• Perform break-fix work, equipment replacement, and basic hardware evaluation
• Support IT team members on end-user components of infrastructure projects

What You’ll Need to be Considered

• Strong hands-on experience supporting PC hardware and peripherals
• Valid driver’s license with a clean driving record
• Ability to work fully on-site and travel occasionally between locations
• Stable work history with demonstrated consistency in prior roles
• Genuine comfort staying in a dedicated Level 1 support role long-term

INDIT