Tier 1 Technician

ITAC is assisting a Birmingham organization in their search for a Help Desk Technician. This person will provide technical support and assist all associates with a variety of software, hardware, and login issues. This position requires good communication, customer service, analytical, and problem-solving skills to provide first-tier technical support.

*C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship*

What you’ll be doing (duties of this position):

• Respond to and provide support on Help Desk Tickets
• Support end-users regarding hardware and software troubleshooting
• Handle customer calls in a professional manner
• Enter all calls into Help Desk ticketing system, and update tickets according to organizational guidelines.
• Escalate issues to ensure all problems are resolved in a timely manner
• Provide the highest level of customer service by utilizing patience in working with non-technical users.
• Convey outstanding Customer Service oriented attitude
• Adhere to all Service Desk policies, standards, and procedures.

What you’ll need to be considered (requirements):

• Knowledge of Windows 7 Operating Systems
• Experience in working with the MS Office 2010, Adobe products, and Active Directory accounts
• Experience with hardware break/fix and troubleshooting
• Basic understanding of network connectivity (LAN/WAN, printers, etc)
• Strong oral and written communication skills

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